We ship from Rua Muro 31, Modena, Italy (41121). You will receive a confirmation e-mail once purchase has been processed. Standard delivery costs vary between 14 € and 21 € depending on the country. We do not ship outside of Europe, during holidays, sundays or saturdays.
- ACCEPTED PAYMENTS
We accept most payment methods, including different credit, debit cards and Paypal.
- CANCELLATION AND EXCEPTIONS
The Users may exercise their statutory right to cancel within 14 days from the conclusion of the agreement, in the case of subscription to online services, or within 14 days from the receipt of products, in the case of purchase of merchandising or other physical products.
To carry out the cancellation, the Users must send an email to firstname.lastname@example.org, attaching proof of contract and, where necessary, proof of shipment and pictures of the products. The Service will refund the amount paid through the same payment method, or through a different one when required by the Uses, once the goods have been received and their condition verified, in the case of physical products.
The right of withdrawal is excluded once the provision of the Service has started, for example by starting the reproduction of live, shows and multimedia material. This provision also applies to downloads of digital content.
The withdrawal is also excluded in the case of personalized or packaged goods, if the product has been opened and / or used.
The right of withdrawal covers the costs of the original shipping fees, where the User has selected the standard shipping method. However, it does not cover the costs of shipments other than standard ones, such as express and urgent deliveries, nor the costs borne by the Users for the return of the goods.
- HELP AND CONTACTS
For information on refunds, claims, doubts or anything else, please feel free to reach out at: email@example.com